Cancellation Policies
REGISTRATION CANCELLATION
All cancellations must be provided to the Congress Secretariat in writing. For cancellations prior to 14 April 2012, a full refund, less a Au$150 processing fee will be provided.
No refunds will be available for any cancellations received after 14 April 2012 however a substitute delegate may be nominated.
This includes all paid sessions. Pre-Congress workshops, social events, breakfast sessions etc.
Substitute names will be accepted. Substituting a delegate from the same organisation is welcome providing the Congress Secretariat is notified by email by 1 May 2012.
ACCOMMODATION CANCELLATION
Accommodation bookings should be made with the Secretariat before 13 April 2012, as hotels will release group bookings after this date.
** IMPORTANT **
Cancellations and changes should be made through the Secretariat only. There is no guarantee that cancellations made within 30 days of the arrival date will receive a full refund as hotels reserve the right to charge a fee equal to 1 night’s accommodation or the full duration of the stay on any rooms cancelled within 30 days of the accommodation arrival date.